KCCA Code of Ethics

 

  • Member Instill the highest respect for the heating, ventilating, air conditioning and refrigeration (HVACR) contracting profession within their communities.

 

  • Maintain strict compliance with all laws, regulations and ordinances pertaining to the HVACR industry and business operations prescribed by federal, state, county and municipal governments.

 

  • Design, install, service and repair heating, ventilation, air conditioning and refrigeration systems in accordance with accepted industry standards.

 

  • Develop and maintain an understanding of proper equipment selection to assure customers of safe, dependable and comfortable performance.

 

  • Ensure that quality, honesty, integrity and good faith are hallmarks of contractors’ business practices, including individual contractor sales, advertising, installations and service of HVACR systems.

 

  • Maintain a clean, safe, respectable and well-identified place of business commensurate with the high standards of the profession.

 

  • Increase the safety and efficiency of the HVACR contracting industry by participating in the education and training programs of KCCA.

 

  • Develop the highest quality standards of customer service and nurture long-term relationships with customers.

 

  • Encourage and support business development in which skilled and professional HVACR contractors are empowered to provide high-level services to consumers and end-users.

 

KCCA has a policy of strict compliance with federal and state antitrust laws. KCCA members should avoid discussing certain subjects when they are together — both at formal KCCA membership, Board of Directors, committee, and other meetings and in informal contacts with other industry members — and should otherwise adhere strictly to the following guidelines:

 

  • DO NOT discuss prices, fees or rates, or features that can impact (raise, lower or stabilize) prices such as discounts, costs, terms and conditions of sale, warranties, or profit margins. Note that a price-fixing violation may be inferred from price-related discussions followed by parallel decisions on pricing by association members — even in the absence of an oral or written agreement.

 

  • DO NOT agree with competitors as to uniform terms of sale, warranties or contract provisions.

 

  • DO NOT exchange data concerning fees, prices, production, sales, bids, costs, customer credit, or other business practices unless the exchange is made pursuant to a well-considered plan that has been approved by KCCA’s legal counsel.

 

  • DO NOT agree with competitors to divide up customers, markets or territories.

 

  • DO NOT agree with competitors not to deal with certain suppliers or others.

 

  • DO NOT try to prevent a supplier from selling to your competitor(s).

 

  • DO NOT discuss your customers with your competitors.

 

  • DO NOT agree to any membership restrictions, standard-setting, certification, accreditation, or self-regulation programs without the restrictions or programs having been approved by KCCA’s legal counsel.

 

  • DO insist that KCCA meetings have agendas that are circulated in advance and that minutes of all meetings properly reflect the actions taken at the meeting.

 

  • DO leave any meeting (formal or informal) where improper subjects are being discussed. Tell everyone why you are leaving.

 

  • DO ensure that KCCA staff sends out all correspondence on behalf of KCCA and that KCCA officers, directors, committee members, or other members do not hold themselves out as speaking or acting with the authority of KCCA when they do not, in fact, have such authority.

 

  • DO ensure that if questions arise about the legal aspects of KCCA’s activities or your individual responsibilities under the antitrust laws, you seek advice and counsel from your own counsel.